Rental questions
Read the practical questions by topic. For a specific situation, include the relevant details in your enquiry.
Answers by topic
What should I include in a rental enquiry?
Include dates, the number of players, your screen inputs and the kind of equipment you want to explore. For VR or a wheel, describe the room or mounting surface as well.
Does every kit work with every screen?
Connections and supported systems vary. Confirm the exact devices, screen inputs and cables before agreeing the kit. A broad category description does not establish compatibility.
How is delivery arranged?
Share the relevant area and preferred dates directly. Delivery or collection details, access and the final handover arrangement are confirmed during the conversation for that kit.
What if a device behaves unexpectedly?
Stop using equipment where continued use could cause damage or injury. Note the device and symptoms and contact the agreed channel. Do not open the hardware or improvise a repair.
How should a VR area be prepared?
Use the specific headset's guidance, clear floor space and establish its supported boundary. Discuss users and the intended activity, and check the device's age and supervision information.
What happens before return?
Follow the agreed sign-out, packing and contents checks. Keep leads and accessories together and flag anything missing or damaged when arranging the handover.